Singapore Airlines has recently announced that it will offer compensation to passengers who were injured during a flight that encountered severe turbulence. The incident occurred on May 20, 2024, when a Singapore Airlines flight from London to Singapore, designated as SQ321, was hit by sudden and extreme turbulence over the Irrawaddy basin in Myanmar. This event resulted in one passenger death and dozens of injuries. The airline has stated that it will provide compensation to passengers who sustained minor injuries. These passengers will receive $10,000 each. For those who suffered more serious injuries, Singapore Airlines has invited them to discuss a compensation offer that will meet their specific circumstances. Additionally, passengers who require long-term medical care and are requesting financial assistance will be offered an advance payment of $25,000 to address their immediate needs.
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In addition to the compensation for injuries, Singapore Airlines is also offering a full refund of the airfare to all passengers on the flight, regardless of whether they were injured or not. The airline has already provided $1,000 to each passenger upon their departure from Bangkok, where the flight made an emergency landing. Singapore Airlines has also covered the medical expenses of the injured passengers and has arranged for their family members and loved ones to travel to Bangkok when requested. The airline has expressed its commitment to supporting the affected passengers and has apologized for the incident.
The compensation offers were sent to passengers on Monday, following the incident. The airline has been covering the medical expenses of injured passengers and has arranged for their family members and loved ones to fly to Bangkok when requested.
This incident highlights the importance of airline safety and the responsibility that airlines have towards their passengers. While turbulence is a common occurrence in air travel, severe turbulence can pose a significant risk to passengers and crew. Airlines must take all necessary precautions to ensure the safety of their passengers, and when accidents do occur, they must be prepared to provide appropriate compensation and support to those affected.