Belgrade Nikola Tesla Airport and Zagreb Airport have been named among the top ten best in Eastern Europe at last night's 2022 Skytrax World Airport Awards. Belgrade Airport was placed eighth among Eastern Europe’s best airports, down one place on 2021's rank. It marks the eighth consecutive time it has placed inside the top ten. On the other hand, Zagreb was featured on the list for the third time, placing tenth, down one spot. No airport in the region was among the top 100 best airports in the world, with Doha’s Hamad Airport taking the title for a second consecutive year. The 2022 World Airport Awards were based on millions of customer nominations across 100 nationalities of air travellers and included 500 airports worldwide.
The World Airport Awards are considered the most prestigious accolades for the airport industry voted by customers in the largest annual global airport customer satisfaction survey. The evaluation took place between September 2021 and May 2022. It is the seventh time in over twenty years of the award’s history that two airports from the former Yugoslavia have entered the top ten of any category, which includes the world’s best airport, most improved airport, airport with the best staff, best security and best transit airport, to name a few. According to Skytrax, the survey and awards process is independent and guaranteed free of any airport influence or interference in final results. It evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
