On November 24, 2024, Royal Brunei Airlines (RB) was honored with the prestigious title of "World's Leading Cabin Crew" at the World Travel Awards, held at the Savoy Palace in Funchal, Madeira, Portugal. This accolade, marking the airline's fifth consecutive win in this category, underscores RB's commitment to excellence in customer service and hospitality. The award was accepted by Audrey Keasberry, Royal Brunei's Manager of Cabin Crew, symbolizing the collective efforts of the entire team. RB has been recognized for its exceptional service standards, focusing on warmth, professionalism, and the unique Bruneian hospitality that has become synonymous with the airline.
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This recognition comes at a significant time for Royal Brunei Airlines, as it celebrates its 50th anniversary. The airline has been actively enhancing its service offerings, including fleet renewal with the purchase of four Boeing 787-9 aircraft, and expanding its network with new destinations like Chennai and Balikpapan. These developments reflect RB's ongoing dedication to improving passenger experience and operational efficiency.
Royal Brunei's CEO, Captain Sabirin bin Haji Abdul Hamid, expressed immense pride in the achievement, stating, "Our cabin crew are the heart of RB, and this award reflects their exceptional talent, professionalism, and passion. Winning the World’s Leading Cabin Crew for the fifth consecutive year is a proud moment for RB and Brunei Darussalam." He highlighted how this accolade inspires the airline to continue delivering heartfelt experiences to its passengers, aligning with the national vision under Brunei Vision 2035.
The World Travel Awards, often referred to as the "Oscars of the travel industry," evaluate nominees based on criteria like service quality, innovation, and customer satisfaction. RB has consistently scored high in these areas, with a focus on safety, service, and hospitality training for its cabin crew. This year's win further solidifies Royal Brunei's position as a leader in cabin service among the world's airlines. This achievement not only boosts RB's reputation on the global stage but also showcases the cultural richness and hospitality of Brunei Darussalam. It serves as a testament to the hard work of every member of the cabin crew, who have been recognized for their dedication to ensuring passengers enjoy both a safe and memorable journey.