On Thursday, Southwest Airlines announced that it has made significant investments in improving its de-icing capacity and staffing to better prepare for winter weather. Last year, the company faced numerous flight cancellations during a severe winter storm that affected operations.
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During an investor conference, Southwest CEO Robert Jordan stated that the company has implemented new technology to enhance its understanding of weather conditions. Jordan emphasized the company's focus on winter operations and preparation, including the acquisition of more de-icing trucks and capacity.
Southwest is a popular choice for travelers seeking a quick point-to-point service, rather than relying on large hubs. However, the adverse weather last year made it challenging for the company to coordinate its scattered staff. Jordan expressed confidence that the company is well-prepared for this winter season, with all necessary measures in place by October.
Last December, at the peak season of travel, Southwest Airlines canceled thousands of flights as a massive winter storm swept over much of the country before the Christmas holiday weekend. The cancellations drew criticism from Transportation Secretary Pete Buttigieg for what he termed a "meltdown." He told CNN that the company's union leaders had told him they had been "raising the alarm" about technology issues at Southwest Systems for some time.