AirAsia inadvertently paints bullseye on own back with 'harmless' question


What started as a 'harmless' question by AirAsia on Twitter quickly turned into a review of the low-cost airline by social media users.

The local airline is now trending with numerous posts by unsatisfied travellers after posing a question, "What advice will you give a first-time flyer?" on its Twitter account @AirAsia.
The tweet which was posted on Saturday, was met with mostly negative reactions.

Twitter user 
@Shades_Salvator offered the following advice: 
User @zam2_0 gave more detailed advice: 
While Saify Akhtar Advised against using budget airlines, and use legacy airlines. As he stated that after adding all the add-ons of the budget airline, the budget airline ticket price will not be much different from the price of legacy airline ticket.  
On May 9, Domestic Trade and Consumer Affairs Minister Datuk Seri Alexander Nanta Linggi said his ministry had initiated an investigation into public complaints. 

He had said the initial probe found that the issues had occurred since late April and have persisted since then. read more

Capital A Group chief executive officer Tan Sri Tony Fernandes said that AirAsia airlines have already refunded nearly all customers who were affected by flight cancellations caused by the Covid-19 pandemic.

AirAsia Aviation Group Ltd (AAAGL), the aviation arm of Capital A Group said they have already finalised over 99 per cent of all customer queries and will work towards progressively settling the final 0.8 per cent in the coming months. read more

The two medium to long-haul affiliate airlines, AirAsia X (AAX) and Thai AirAsia X (TAAX), also have firm plans in place to compensate all guests affected by the unprecedented flight disruptions over the past two years due to Covid-19 within the coming months.

Source: New Strait Times, adds by Aero News Journal

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