Budget carrier AirAsia is set to pursue compensation from its IT partners following a significant global IT outage that caused widespread disruption to its operations. The incident, which lasted for a day and a half, resulted in the cancellation of numerous flights and incurred substantial financial losses for the airline.
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Capital A Bhd CEO Tony Fernandes has confirmed the airline's intention to seek reimbursement for the "millions" in lost sales during the outage. While the exact amount of the financial loss has yet to be determined, Fernandes emphasized that the impact extends beyond monetary damages, including damage to the airline's reputation and customer goodwill.
The CEO expressed his intention to hold the responsible IT partners accountable for the incident, indicating that discussions regarding compensation are already underway. However, he refrained from specifying the exact parties involved or the details of the negotiation process. The IT outage highlighted the vulnerability of airlines to cyberattacks and system failures, prompting concerns about the resilience of the aviation industry's digital infrastructure.
As AirAsia navigates the aftermath of this incident, the airline's pursuit of compensation from its IT partners is likely to be closely watched by the industry as a potential precedent for future cases. While the airline has resumed normal operations following the resolution of the IT issue, the full extent of the financial and reputational impact of the outage remains to be seen. AirAsia's efforts to recover losses and strengthen its IT systems will be crucial in mitigating future risks and maintaining customer confidence.