In a recent press conference, MYAirline, a Malaysian airline company, addressed the abrupt suspension of its operations. The interim accountable executive, Dato’ Sri Azharuddin A. Rahman, acknowledged the frustration caused to passengers due to the sudden halt in services. Azharuddin explained that the situation arose due to a lack of a contingency plan and a last-minute withdrawal by an investor. He admitted that the airline's communication with the Malaysian Aviation Commission (MAVCOM), the Civil Aviation Authority of Malaysia (CAAM), and passengers could have been more timely and effective.
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The suspension of operations has affected around 125,000 passengers. Azharuddin estimated that refunds for unfulfilled flights could reach up to RM22 million. However, he clarified that the refund process would only begin once new investors come in and funding is secured. MYAirline has established a hotline to facilitate the refund process and provide necessary assistance. The airline is also actively exploring strategic partnerships and has received several proposals. These proposals are currently undergoing detailed evaluation and due diligence.
Regarding staff welfare, MYAirline assured that salaries owed will be paid once funding is secured. Azharuddin also mentioned that none of the 900 staff members have been relieved of their duties. Despite the challenges, MYAirline remains hopeful about its future. The airline is optimistic about closing deals with new investors and resuming operations as a low-cost carrier.
In conclusion, MYAirline's press conference provided much-needed clarity on the situation. While the abrupt suspension of operations has undoubtedly caused inconvenience, the airline's commitment to resolving issues and ensuring passenger welfare is commendable.
