Düsseldorf Airport (DUS) is implementing a number of new self-service check-in kiosks and self-bag drops. Düsseldorf Airport is the fourth busiest passenger airport in Germany, after Frankfurt, Berlin and Munich. It is an important gateway for the Rhine-Ruhr region, a big industrial area. The airport offers flights to and from about 150 destinations with over 50 airlines. It had more 16 million passengers in 2022 and expects about 20 million in 2023. The airport plans to use the self-service kiosks and bag drops to offer passengers more comfort, better service and a smoother travel experience.
Two-step process
The self-service system is from Materna and will use the two-step process.
Step 1: passengers can check-in and print bagtags at the self-service check-in kiosk. Those that are already checked in can use a kiosk just to print the bagtags. The passengers attach the tags to their bags and go to the self bag drop.
Step 2: the passengers drop their bags at one of the self bag drop systems.
The airport believes the two step process shortens waiting times and will help it cope with passenger volumes during peak times. The systems will be installed in different phases throughout the year.
Supplier
The new self-service units come from German company Materna ips. Based in Dortmund, Materna’s head office is quite close to Dusselforf Airport.
Dr. Georg Oschmann, Managing Director of Materna IPS:
“I’m convinced that adding Materna IPS self- service technologies will complete the forward-looking strategy of the Düsseldorf airport.”
Materna is one of the leading suppliers of self-service systems to airlines and airports. The company already supplies self-bag drops to Lufthansa at Frankfurt, Hamburg and Munich. It also supplies self-bag drop at Vienna Airport. It supplies the biometric self-bag drop in use by Spirit at New York’s LaGuardia Airport (LGA), Chicago O’Hare International Airport (ORD) and Dallas Fort Worth (DFW), and Atlanta (ATL).